To get an update on the status of an SSL order that is awaiting validation please register on our support site. Once you have registered you may either submit an email to firstname.lastname@example.org or you may submit a support ticket to the Validation Docs department. The validation team will then respond with the reason for the delay in issuing or validating the SSL certificate.
When submitting an email please submit in the following or similar format:
Domain, IP or private server name in question:
Brief explanation of the issue: